Return Policy
Last updated: September 10, 2026
At Jetter Pro Supply, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help. Please review our return guidelines below.
30-Day Performance Money-Back Guarantee
If your nozzle does not do the job you bought it for under normal, intended use, return it within 30 days of delivery for a refund of the nozzle purchase price. Normal wear from testing is accepted. Contact Jetter Pro Supply to arrange your return. For kit returns, include all supplied components and the original case if one was supplied.
The guarantee covers the complete nozzle, including its supplied inserts after normal testing. For a complete kit return, it covers the kit purchase price. Other return eligibility requirements below still apply.
30-Day Return Window
You may return most items within 30 days of delivery for a full refund. The following return eligibility requirements apply:
- Nozzle bodies must be in working condition. Normal wear from testing is accepted.
- Supplied inserts are eligible with the complete nozzle under the 30-day performance guarantee. Normal wear from testing is accepted.
- Include all components, accessories and documentation supplied with your order, including the original case if your kit included one.
- Accompanied by proof of purchase (order number or receipt)
Normal testing wear on working nozzle bodies does not make a return ineligible. Items damaged by misuse or modified after purchase are not eligible for return. Custom or special-order items may not be returnable. Please contact us before ordering if you have questions about return eligibility for a specific product.
How to Start a Return
To initiate a return, please contact our team:
- Email: sales@jetterprosupply.com
- Phone: (864) 804-6637
Provide your order number, the item you wish to return, and the reason for your return. Our team will respond within one business day with return instructions and a prepaid return shipping label. Please do not ship items back without first obtaining return authorization.
Return Shipping
We provide a prepaid return shipping label for eligible returns. Pack the items securely and use the supplied label and return instructions. Original shipping charges are non-refundable unless the return is due to our error or a defective product.
If your item arrived damaged, defective, or incorrect, we will cover the cost of return shipping. Contact us immediately upon receiving a damaged or incorrect order so we can arrange a prepaid return label.
Defective Products
If you receive a product that is defective or damaged upon arrival, contact us within 7 days of delivery. We will arrange for the item to be replaced at no additional cost to you. Please provide photos of the damage or defect to help us process your claim quickly.
Ceramic Insert Warranty
All Jetter Pro Supply ceramic inserts are covered by a 5-year warranty against manufacturing defects. This warranty applies to defects in materials and workmanship that occur under normal, intended use. The warranty does not cover:
- Damage from misuse, abuse, or improper installation
- Normal wear and tear from regular operation
- Damage caused by using the product outside its rated specifications
- Products that have been modified or altered
To file a warranty claim, contact us with your order number, a description of the defect, and photos if possible. Approved warranty claims will be fulfilled with a replacement product at no charge.
Refund Processing
Once we receive and inspect your returned item, we will send you an email confirming receipt. Approved refunds are processed within 3-5 business days and credited to your original payment method. Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear on your statement.
Exchanges
Need a different nozzle or different jetting specifications? Contact us to arrange an exchange. If your specifications changed, we can also help arrange re-jetting of your existing nozzle.
Questions
If you have any questions about our return policy or need assistance with a return, please do not hesitate to contact us:
- Email: sales@jetterprosupply.com
- Phone: (864) 804-6637
- Address: 6220 North Pinnacle Drive, Spartanburg, SC 29303